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LEGAL

Practice Policies & Legal Information

1. Privacy Policy

Mind Mingle Therapy adheres to the UK GDPR. We gather personal details and session notes to deliver expert care/support. Information is stored securely and never shared with third parties. Under English law, you possess the right to view, amend, or delete your personal data. We maintain strict digital safeguards to ensure every client's identity and sensitive history remain protected within our professional therapeutic practice.

2. Terms of Service

By engaging with Mind Mingle Therapy, you enter a professional agreement based on integrity and respect. Our therapy is tailored for adult and youth mental health. We retain the authority to cease sessionsn. Users must provide accurate information when utilising our booking systems and therapeutic resources.

3. Cancellation & Rescheduling

To maintain service quality, Mind Mingle Therapy requires a minimum of 48 hours notice for changes. Cancellations within 48 hours attract a 50% charge. If you cancel with less than 24 hours notice or fail to attend, the full session fee will be applied. Appointments can be adjusted via your online dashboard. These policies ensure we can offer available slots to points of need and sustain our professional commitment to all clients.

4. Confidentiality Statement

Safety and trust are paramount. Dialogues within Mind Mingle Therapy are private. Exceptions occur only if there is a risk of harm to yourself or the public, safeguarding issues or if required by the laws of England and Wales. We strive to involve you in any necessary disclosure process. Professional supervision is conducted anonymously to uphold the highest clinical standards while protecting your identity and personal narrative at all times.

5. Disclaimer

The resources on this site are for educational support and do not constitute medical advice or psychiatric emergency care. Mind Mingle Therapy does not provide immediate crisis intervention. In the event of an urgent mental health crisis, please dial 999 or visit your local Accident and Emergency department immediately. Use of this website signifies your understanding that therapy results vary and are not guaranteed.

Therapy Contract

Welcome to Mind Mingle Therapy. By accessing our platform or attending a session, you agree to comply with our Terms and Conditions, which are designed to protect both the client and practitioner.

Nature of Services: We offer integrative counselling and wellbeing support. These are not medical treatments or emergency interventions. You remain fully responsible for your mental health decisions.

Confidentiality
All sessions are confidential; however, there are legal and ethical limits to this confidentiality. Information may be disclosed without your consent in the following situations:

 

1. If there is a risk of serious harm to yourself or others.

2. If there are safeguarding concerns involving children or vulnerable adults.

3. If disclosure is required by law, such as through a court order.

4. If there are concerns regarding money laundering, drug or sex trafficking, or terrorism.

 

Your safety and the safety of others are our top priority.

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Your trust is the foundation of our work together. Mind Mingle Therapy provides a safe, confidential space where you can speak freely without judgment. Everything discussed within our sessions remains private, ensuring you feel secure and supported at every stage of your therapeutic journey

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All personal information is stored securely in accordance with UK data protection standards

 

Professional supervision is used to ensure the highest quality of care, with all client identities remaining anonymous.

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Client Accountability: You agree to provide honest information, disclose relevant health conditions, and maintain a private, secure space with stable internet for all online therapeutic engagements.

Payments & Fees: Full payment is required prior to your session. We reserve the right to suspend any future appointments or services if there are outstanding fees or payment issues on your account.

Cancellations: Changes require 48 hours' notice for a 50% refund, while cancellations within 24 hours or missed appointments are charged in full. Contact: mindmingletherapy@gmail.com for help.

Clients are strictly prohibited from recording, filming, photographing, or making any audio recordings of therapy sessions by any means. If it is discovered that a session has been recorded or an attempt to record has been made, the session will be immediately terminated, and the client will no longer be permitted to attend Excess Mindmingle Therapy. No refunds will be issued under these circumstances. Furthermore, any recording or content from sessions that is shared, distributed, or uploaded online will be considered a serious breach of this contract and may result in further action.

Booking & Attendance: All appointments must be scheduled in advance with fixed times. Late arrival will unfortunately result in a shorter session duration to ensure our schedule is maintained fairly.

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Sessions

  • Sessions typically last [50/60] minutes

  • Sessions will take place [in person / online / hybrid]

  • Please attend sessions on time. Late arrival may result in a shortened session

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Contact Between Sessions
Contact outside of sessions is limited to [scheduling/administrative purposes] unless otherwise agreed. Therapy is conducted within scheduled sessions.

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Online Therapy (if applicable)
For online sessions, you agree to:

  • Attend sessions in a private, confidential space

  • Use a secure and stable internet connection

  • Understand that while efforts are made to ensure privacy, there are inherent risks with online communication

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Professional Boundaries

  • Therapy is a professional relationship; contact outside agreed channels is not permitted

  • Social media contact (e.g. friend/follow requests) will not be accepted

  • Respectful behaviour is expected at all times

 

Record Keeping and Data Protection
Brief notes may be kept to support your therapy. These are stored securely in accordance with applicable data protection laws, including UK GDPR.

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Complaints Procedure
If you have concerns about the service provided, please raise them directly in the first instance. If unresolved, you may contact a relevant professional body (if applicable).

 

 

Ending Therapy
You may end therapy at any time. Where possible, it is recommended this is discussed within a session. The therapist also reserves the right to end therapy where appropriate, with reasonable notice where possible.

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Client Agreement
By  booking and attending session or services proved by mind mingle you confirm that you:

  • Understand and agree to the terms outlined above

  • Are voluntarily engaging in therapy

  • Have had the opportunity to ask questions







Last Updated: April 2026 
 
By booking or using our services, you agree to these Terms.
 

1. Nature of Services
 
We provide therapy and wellbeing services. These services:
- Are not a substitute for medical or psychiatric care  
- Do not guarantee outcomes  
 
You remain responsible for your own health decisions.

 
2. Client Responsibility
 
You agree to:
-Provide accurate and complete information  
- Inform us of relevant health conditions  
- Engage responsibly in sessions  


3. Booking & Attendance

- Sessions must be booked in advance  
- Appointment times are fixed  
- Late arrival will result in reduced session time 



 Payment Terms
 
- Payment is required in advance of sessions  
- Fees are non-refundable except where required by law  
- We reserve the right to suspend services for non-payment  
 

 
Cancellation Policy
 
- Minimum 24–48 hours’ notice required  

  • Cancellations within 48 hours incur a 50% fee.
  • Cancellations within 24 hours or missed appointments will incur the full session fee

- Late cancellations or missed sessions are charged in full  
- Exceptions may be made at our discretion  

 
 6. Confidentiality
 
All sessions are confidential, subject to legal and safeguarding exceptions.

 7. Safeguarding & Duty of Care
 
We reserve the right to take appropriate action, including contacting relevant authorities, if:
- There is a risk of harm to you or others  
- Safeguarding concerns arise  
Please check our confidentiality policy 
 

 
8. Limitation of Liability
 
To the fullest extent permitted by law:
- We exclude liability for indirect or consequential losses  
- We do not guarantee specific outcomes  
- Our total liability shall not exceed the amount paid for services  


9. Website Use
 
You agree not to:
- Misuse the website  
- Attempt unauthorised access  
- Disrupt services  

10. Limitation of Liability
 
To the fullest extent permitted by law:
- We exclude liability for indirect or consequential losses  
- We do not guarantee specific outcomes  
- Our total liability shall not exceed the amount paid for services  
 
Nothing excludes liability for death, personal injury, or fraud.
 

11. Intellectual Property
 
All content is owned by Mind Mingle Therapy and may not be reproduced without permission.

 
12. Third-Party Services

We are not responsible for third-party platforms, including Wix or payment providers.
 
 13. Termination

We reserve the right to terminate services.


14. Governing Law

These Terms are governed by the laws of England and Wales.

15. Photos / Recording
Clients are strictly prohibited from recording, filming, photographing, or making any audio recordings of therapy sessions by any means. If it is discovered that a session has been recorded or an attempt to record has been made, the session will be immediately terminated, and the client will no longer be permitted to attend Excess Mindmingle Therapy. No refunds will be issued under these circumstances. Furthermore, any recording or content from sessions that is shared, distributed, or uploaded online will be considered a serious breach of this contract and may result in further action.



Contact
Email: Mindmingletherapy@gmail.com
 

By booking or using our services, you agree to these Terms.
 

Terms and Conditions

Privacy Policy & Cookie Policy

 

1. Introduction
Excess Mindmingle Therapy is committed to protecting your personal data and respecting your privacy. This website is hosted on Wix.com Ltd (“Wix”), which provides the online platform that allows us to offer our services. Your data is processed in accordance with applicable data protection laws, including UK GDPR.

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2. What Information We Collect
We may collect and process the following personal data:

  • Name and contact details (e.g. email address, phone number)

  • Information submitted via contact forms or booking systems

  • Appointment and communication records

  • Payment-related information (processed via third-party providers)

  • Technical data (e.g. IP address, browser type, pages visited)

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3. How Your Information Is Collected
Your data may be collected when you:

  • Submit a contact or enquiry form

  • Book a session via our website

  • Make a payment

  • Use or browse the website (via cookies and analytics tools)

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4. How Your Information Is Used
Your data is used to:

  • Respond to enquiries and provide counselling services

  • Manage appointments and communication

  • Process payments

  • Maintain records in line with professional obligations

  • Improve website functionality and user experience

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We do not sell or share your personal data for marketing purposes.

 

5. Website Hosting (Wix)
This website is hosted by Wix.com Ltd. Wix stores data on secure servers and may process data outside of the UK. Appropriate safeguards are in place to protect your data.

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6. Online Bookings (Wix Bookings)
We use Wix Bookings to manage appointments. When you book a session, your personal information is stored securely within Wix systems and used solely for scheduling and managing appointments.

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7. Payments
Payments are processed via Wix-integrated third-party providers such as Stripe or PayPal. Payment details are handled securely by these providers and are not stored directly by Excess Mindmingle Therapy.

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8. Online Sessions
Online sessions may be conducted using platforms such as Zoom/Google. By engaging in online therapy, you acknowledge that some personal data (e.g. your name) may be shared to facilitate the session. Sessions are not recorded. While steps are taken to ensure security, online communication carries some inherent risks.

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9. Lawful Basis for Processing
We process your data under the following lawful bases:

  • Consent

  • Contract

  • Legal obligation

  • Legitimate interests

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10. Confidentiality
All client information is treated confidentially, with exceptions where disclosure is required by law or necessary to prevent serious harm (please review the terms and conditions).

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11. Data Storage and Security
We take appropriate measures to safeguard your data. Access is restricted, and secure systems are used.

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12. Data Retention
Data is retained .

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13. Your Rights
Under UK GDPR, you have the right to:

  • Access your data

  • Request correction or deletion

  • Restrict or object to processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

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14. Cookies
This website uses cookies provided by Wix and third-party services. These include:

  • Essential cookies (required for functionality)

  • Analytics cookies (used only with consent)

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15. Managing Cookies
You will be given the option to accept or reject non-essential cookies. You can also manage cookies via your browser settings.

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16. Third-Party Services
We may use:

  • Wix (hosting, forms, bookings)

  • Payment providers (e.g. Stripe, PayPal)

  • Video platforms (e.g. Zoom / Google)

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These providers process data in accordance with applicable laws.

17. Contact
Email: mindmingletherapy@gmail.com
 

18. Updates
This policy may be updated from time to time. The latest version will always appear on this page.

Cancellation & Rescheduling Policy

We value our time together. If you need to cancel or reschedule, please provide at least 48 hours' notice so we can offer the slot to someone else. Sessions cancelled with less than 24 hours' notice will be charged at the full rate.

  • Reschedule easily via your online booking link.
  • Online link shifts are available if you cannot attend in person.
  • Cancellations within 48 hours incur a 50% fee.
  • Cancellations within 24 hours or missed appointments will incur the full session fee
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